"The patient frustrated when they can’t be seen by the person they want.
The victim of crime who just wants their case properly investigated.
You know what it’s like.
You stand in the queue.
You hang on the phone.
You fill in the form.
And then all you get?
Computer says no."
Thankfully The Spectator Blog highlighted what it reminded me of:
"First the great monoliths of centrally-run bureaucracies must be opened up - and run for the sake of the people, the patients, the pupils. These days individuals are powerless in the face of the rules and regulations that run everything. Every sensible request is met with a mindless "Computer Says No".
"Who hasn't got stuck in the nightmarish world of an automatic phone service they laughably call a "helpline"? The lift music. The menus. The mechanical voice that tells you "your call is important to us"."
This speech? Well this was Nick Clegg's first(?) conference speech as leader of the Lib Dems back in 2008.
What makes this even more extraordinary is that the speech was delivered in the same hall! I reckon Ed's team are envious of Nick's public speaking and as such thought the best way to improve their man was to try and make him sound more and be more like Nick... can't say I blame them!